1.Who we are
Voltline is a product of Flex Mobility Limited (RC 8266987), 5 Bujumbura Street, Wuse 2, Abuja, Nigeria. Flex Mobility is the data controller for personal data processed through Voltline, under the Nigeria Data Protection Act 2023 ("NDPA") and the regulations of the Nigeria Data Protection Commission ("NDPC").
Our Data Protection Officer can be reached at hello@flexmobility.co. Where a charge point operator or site host runs a charger, it may also control some data for its own purposes, such as site security cameras. Its own privacy notice covers that data.
2.What we collect
| Type | Examples | Where it comes from |
|---|---|---|
| Account | Name, phone number, email address | You |
| Vehicle | Plug type; make and model if you add them | You |
| Charging | Charger and connector used, start and end times, energy delivered, meter readings, why the session stopped, RFID card number | The charger |
| Payments | Amounts, wallet top-ups, payment references, card type and last four digits. Never your full card number or PIN. | Our payment providers |
| Location | Your location while the app is open, only if you allow it | Your phone |
| Device and usage | App version, device model, crash reports, screens viewed | Your phone or browser |
| Support | Messages and call notes when you contact us | You |
| Operator console users | Business contact details, role, and a log of actions taken in the console | You or your employer |
3.How we use it and why
The NDPA requires a lawful basis for each use of your data. Ours are:
| What we do | Lawful basis |
|---|---|
| Create your account and verify your phone | Performing our contract with you |
| Start, run and bill your charging sessions | Performing our contract with you |
| Process payments, refunds and your wallet | Performing our contract; legal obligation to keep tax and accounting records |
| Send session alerts (started, finished, idle fee coming) | Performing our contract with you |
| Prevent fraud and keep chargers and systems secure | Our legitimate interests |
| Improve reliability and plan new chargers using combined, de-identified usage | Our legitimate interests |
| Send offers and news | Your consent, which you can withdraw at any time |
| Respond to lawful requests from authorities | Legal obligation |
4.Your location
We use your location only while the app is open, to show nearby chargers and how far away they are. We do not track you in the background, and we do not keep a history of where you have been. You can turn location off in your phone's settings at any time and search by area instead.
5.Who we share it with
We do not sell your personal data. We share it only with:
- Payment providers, to process payments, refunds and top-ups.
- The operator or site host of the charger you use. They receive the session details they need to run and account for their site: time, energy, charger and amount. They do not receive your payment details. They see your name or phone number only if they need it to resolve a problem at their site.
- Roaming partners, if you charge on another network through Voltline. They receive the details needed to authorize and bill that session.
- Service providers who host and support our systems, such as cloud hosting, SMS delivery and customer support tools. They act on our instructions under contracts that require confidentiality and security.
- Authorities, courts or regulators, where the law requires it.
- A buyer or successor, if Flex Mobility is involved in a merger or sale. Your data stays protected by this policy.
6.Transfers outside Nigeria
Some of our service providers may process data outside Nigeria. When they do, we transfer it only as the NDPA allows. That means to countries the NDPC recognises as giving adequate protection, or under contractual safeguards and other measures that keep your data protected to the NDPA standard.
7.How long we keep it
| Data | How long |
|---|---|
| Account details | While your account is open, then 2 years after you close it, to handle refunds and disputes |
| Charging and billing records | 6 years, as Nigerian company and tax law requires |
| Location | Not stored after it is used to show nearby chargers |
| Phone verification codes | Deleted as soon as they are used or expire |
| Support messages | 2 years after the issue is closed |
| Operator console activity logs | 3 years, for security and fraud audits |
When a retention period ends, we delete the data or make it anonymous.
8.How we protect it
- Encryption in transit (TLS) and at rest.
- Separate, secret credentials for every charger.
- Staff access limited by role, and logged.
- Card details handled only by payment providers that meet the PCI DSS standard.
- If a breach puts your data at risk, we notify the NDPC within 72 hours. Where the risk to you is high, we also tell you.
9.Your rights
Under the NDPA, you have the right to:
- be told how your data is used, as this policy does;
- get a copy of your data;
- correct data that is wrong or incomplete;
- ask us to delete your data, subject to what the law requires us to keep;
- restrict or object to how we use it, including uses based on our legitimate interests;
- receive your data in a commonly used format, or have it sent to another provider;
- withdraw consent at any time, without affecting what was done before;
- not be subject to a decision based solely on automated processing that significantly affects you.
To use any of these rights, go to Account › Privacy in the app, or email hello@flexmobility.co. We aim to respond within 30 days.
10.Children
Voltline is not meant for anyone under 18, and we do not knowingly collect their data. If we learn that we have, we will delete it.
11.Cookies
Our website uses essential cookies to work and stay secure. We use analytics cookies only if you agree in the cookie banner, and you can change your choice at any time. The Voltline app does not use advertising trackers.
12.Changes to this policy
If we make a material change to this policy, we will tell you in the app or by email before it takes effect, and update the date at the top.
13.Contact and complaints
Data Protection Officer, Flex Mobility Limited
5 Bujumbura Street, Wuse 2, Abuja, Nigeria
Email: hello@flexmobility.co
If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission.